Refund policy

What is the procedure for returning items?

To initiate the return process, kindly reach out to us via email at info.cjparfum@gmail.com.

We gladly accept returns within 30 days for either a refund or an exchange. We understand that customers may want to test a few sprays before deciding, but please be aware that we cannot accept bottles that have been used beyond this extent, or beyond our 30-day policy. Such items will be sent back to you. Where a refund has been requested, we will refund in full per bottle minus £3.50 for the initial shipping cost.

Keep in mind that products purchased as part of a bundle set must be returned as a complete set to qualify for a refund. Otherwise, we can only facilitate an exchange. For more detailed information, feel free to get in touch with our Customer Services Team at info.cjparfum@gmail.com.

Regarding exchanges, we can only accommodate this option once per order.

Items received as part of a promotional offer cannot be returned for a refund or exchange. If a free item was included in your initial order and returning part or all of the order makes you ineligible for the free item, you must return the free item along with the other items to be refunded. Failure to return the free item will result in a deduction of its full retail value from your refund. The free item should be returned unused.

Please be aware that return shipping costs are not covered by us.

Kindly refrain from sending returns to the address listed on the website, as they will be sent back to you. This address is meant for office purposes. We strongly advise using a tracked shipping service when returning items to us. If you’ve emailed us and haven’t received a response, please check your spam folder.

Where is my exchange or refund?

Please verify on your return tracking receipt whether we have received the return, and provide us with a copy of the receipt. Return processing generally takes around a week from the time we receive the items. We cannot take responsibility for returns lost by your chosen courier during the return transit. 

Sale items

When purchasing discounted products during sales, such as “buy 2 get 1 free” or “buy one get one fifty percent off,” all items must be returned to qualify for a full refund. Opting to return only one item while keeping another, for example, will result in a refund amount adjusted proportionally to the original sale price.